Senior Bot Developer

We are looking for an experienced Senior Bot Developer to join our global development team. You will work on chatbot solutions for international brands and also contribute to new projects entering the pipeline. The role requires not only strong technical expertise but also excellent communication skills, ownership, and the ability to collaborate with global teams and clients.

Start Date: ASAP

Employment type: Full-time 

Project Duration: 3 months+

Location: Europe, Ukraine (remote)

Language: English B2 (upper-intermediate)

Requirements:

• 5+ years of experience in JavaScript/Node.js/Typescript development with production delivery

• Experience with WebRTC or real-time communication protocols

• Strong background in RESTful API or GraphQL implementation

• Knowledge of streaming data processing and event-driven architectures

• Experience with third-party API integrations (payment systems, social platforms)

• Practical experience with LLM APIs (OpenAI, Anthropic Claude, or similar) and bot development (design, implementation, migration, optimization)

• Knowledge of LangChain framework or similar LLM orchestration tools

• Hands-on experience with at least some platforms from these categories:

  • 1. • 1. Enterprise Contact Center & Customer Experience platforms: Genesys Cloud, LivePerson (LP), Cisco Webex Contact Center, NICE inContact

         2. Conversational AI platforms (AI-first): Boost.ai, Cognigy, Kore.ai, Rasa, Google Dialogflow, Amazon Lex, Microsoft Bot Framework

         3. Messaging & Social Bots: Meta Messenger, WhatsApp Business API

         4. Specialized SaaS platforms: Intercom, Drift, Ada, ManyChat, Tidio

• Excellent English communication skills: ability to participate in client calls, clarify requirements, and present solutions clearly

• Proven ownership of projects: proactive attitude, ability to manage priorities, and drive tasks to completion independently

Nice to Have:

• Familiarity with cloud platforms (AWS, GCP, Azure)

• Knowledge of CI/CD processes and DevOps collaboration practices

• Knowledge of AI safety and guardrail implementation

• Experience with speech-to-text (STT) and text-to-speech (TTS) APIs

• Experience with platform integrations

Responsibilities:

• Develop and optimize chatbot solutions for international brands: migration, customization, and new implementations

• Configure features and implement conversation logic across bots, widgets, and integrations

• Ensure scalability, reliability, and smooth integration into enterprise ecosystems

• Contribute ideas and improvements during workshops and project discussions

• Collaborate closely with clients and internal teams, ensuring alignment on both technical and business goals

• Take ownership of assigned tasks and deliver results end-to-end

Process Flow:

1. HR pre-screen + English check (0.5 h)

2. Professional interview (1 h)

3. Interview with the Client (1 h)